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GILTY / CUSTOMER INFORMATION
How we prepare, dispatch and deliver your Gilty order within India.
Last updated 13 November 2026We deliver to serviceable Indian PIN codes. Please enter a complete address and reachable mobile number at checkout. If an address cannot be served, we will contact you before fulfilment and cancel and refund any real payment already collected if no alternative is agreed.
Shipping is ₹99 when the order value after discounts is below ₹1,799. Shipping is free when that value is ₹1,799 or more. The final charge is shown in your order summary before payment.
Once your order is accepted and dispatched, the estimated delivery time is 3–7 business days. Business days exclude Sundays and public holidays. The estimate may vary with your location, courier operations, weather or events outside our reasonable control. We will share tracking details when a shipment is created. An estimated date is not a guarantee; if a substantial delay occurs, contact us so we can investigate and discuss the available resolution.
Please check that the outer package is intact when it arrives. If you receive the wrong item or find damage, contact us within 36 hours of delivery with your order reference and clear photographs of the parcel, label and product. Keep the packaging while we review the claim. This reporting request does not remove any rights available under applicable law.
Contact us promptly if your address needs correction. We can change it only while the parcel has not been dispatched. For delivery questions, use your order ID on Track your order or email [email protected].